Refund & Replacement

---

Compassion Flowers consistently makes great efforts to provide customers with the highest quality services available. We have created this policy to give our customers a complete understanding of how replacement orders or refunds are processed.

1. Undelivered Orders

In the event a client reports that an order was not delivered, we request 24–48 hours to thoroughly investigate and determine the cause. In many instances, delivery was attempted but the recipient was not available. In such cases, we will leave the package by your front door, with a resident caretaker, or with an employee of the building. We do not refund or replace any damaged or missing order if the package was left by your front door or with a caretaker. When a package is left at the door, our driver will photograph it as proof of delivery and upload it to our cloud — a copy will be forwarded to you as evidence. Please note that we make every effort to deliver your package on the scheduled date and time.

2. Quality Concerns

After an order has been fulfilled and delivered, if there is a concern about the quality of the arrangement, please contact Compassion Flowers directly at (416) 309-1926. We do not refund or replace damages on any order if the client fails to notify us within 24 hours of the original delivery date. We do not refund or replace the natural life of the blooms. Flowers must be properly handled — we do not guarantee freshness or splendour for blooms that are not watered and well cared for.

3. Fraud & Order Review

In the event an order is deemed questionable or shows any trace of fraud, Compassion Flowers reserves the right to reject such an order. When we receive an order, we review the complete details and periodically evaluate the provided information with the cardholder's bank. Where fraud is suspected, we may contact the sender by email to clarify whether the information provided was in error.

4. Order Cancellations

If a client needs to cancel their order, the cancellation must be made at least 24 hours before the scheduled delivery. If the cancellation is received after the order has been delivered, no refund will be issued. No refunds will be given if the client provides incorrect information that hinders direct delivery, such as a wrong address. The customer may provide corrected information so that the order can be properly re-delivered.

5. Rejected Deliveries

Compassion Flowers is not liable for any order in which the recipient refuses to accept the delivery. We will not issue refunds to any client where the recipient, for whatever reason, declines to accept the arrangement.

6. Customer Errors

Compassion Flowers is not responsible for errors made by the customer that result in purchasing the wrong package. During the checkout process, the customer is provided with a full order summary and total amount before the order is submitted.